Enterprise Control For AI Driven Conversations
Operate, control, and optimize AI voice agents across real conversations
with full visibility, governance, and real business outcomes
AI Agents
All Your Agents Organized Effortlessly
All Your Agents Organized Effortlessly
All Your Agents Organized Effortlessly
Centralized Agent Control
Manage all AI agents from a single command center - logic, behavior, permissions, and performance.
Enterprise-Grade Governance
Full visibility, audit logs, and role-based control over every agent action - built for regulated environments.
Continuous Optimization
Monitor agent outcomes, detect bottlenecks, and improve flows based on real conversation data
Real-Time Decision Flows
Visualize and control how agents think, route calls, escalate issues, and trigger actions in real time.
Assign Task
Powerful Features
Work Smarter with Powerful Features
Work Smarter with Powerful Features
Work Smarter with Powerful Features
Instant Response - Reduce wait times, and keep customers engaged.
Instant Response - Reduce wait times, and keep customers engaged.
Instant Response - Reduce wait times, and keep customers engaged.
Intelligent Routing & Handoffs - Detect caller's intent and send each conversation to the right agent.
Intelligent Routing & Handoffs - Detect caller's intent and send each conversation to the right agent.
Intelligent Routing & Handoffs - Detect caller's intent and send each conversation to the right agent.
Seamless System Integration - Connect with telephony, calendars, ticketing, and any internal back-office tools.
Seamless System Integration - Connect with telephony, calendars, ticketing, and any internal back-office tools.
Seamless System Integration - Connect with telephony, calendars, ticketing, and any internal back-office tools.
Actionable Analytics - Track volume, intent mix, resolution rates, escalations, and more-across both voice and chat.
Actionable Analytics - Track volume, intent mix, resolution rates, escalations, and more-across both voice and chat.
Actionable Analytics - Track volume, intent mix, resolution rates, escalations, and more-across both voice and chat.
Wave goodbye to
Missed Calls
Manual Routing
Team Overload
Inconsistent Handling
Data Blindness
Inconsistent Outcomes
Insight Gaps
Missed Calls
Manual Routing
Team Overload
Inconsistent Handling
Data Blindness
Inconsistent Outcomes
Insight Gaps
Missed Calls
Manual Routing
Team Overload
Inconsistent Handling
Data Blindness
Inconsistent Outcomes
Insight Gaps
Missed Calls
Manual Routing
Team Overload
Inconsistent Handling
Data Blindness
Inconsistent Outcomes
Insight Gaps
Comparison
What Sets Verbal Apart
Discover why leading organizations choose Verbal to operate AI agents with clarity, control, and real business impact
Discover how Prismo outperforms other platforms with superior features, better performance, and unmatched ease of use.
OTHER PLATFORMS
Inconsistent agent logic
Inconsistent agent logic
Inconsistent agent logic
Manual call routing rules
Manual call routing rules
Manual call routing rules
No real-time decision control
No real-time decision control
No real-time decision control
Hard to audit or optimize flows
Hard to audit or optimize flows
Hard to audit or optimize flows
Reactive issue handling
Reactive issue handling
Reactive issue handling
Data scattered across systems
Data scattered across systems
Data scattered across systems
High dependency on human agents
High dependency on human agents
High dependency on human agents
Limited Reporting Features
Limited Reporting Features
Limited Reporting Features
V/S
Centralized Agent Control
Centralized Agent Control
Centralized Agent Control
Real-Time Decision Orchestration
Real-Time Decision Orchestration
Real-Time Decision Orchestration
Full Conversation Visibility
Full Conversation Visibility
Full Conversation Visibility
Built-In Human Handoffs
Built-In Human Handoffs
Built-In Human Handoffs
Actionable Operational Insights
Actionable Operational Insights
Actionable Operational Insights
Designed for Scale
Designed for Scale
Designed for Scale
Enterprise-Grade Reliability
Enterprise-Grade Reliability
Enterprise-Grade Reliability
Adaptive Routing Logic
Adaptive Routing Logic
Adaptive Routing Logic
Product Overview
Operate AI Agents with Clarity and Control
Verbal is an enterprise platform for managing AI voice agents in real time - orchestrating conversations, routing decisions, and human handoffs with full visibility and accountability
Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.
Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.
Policy Enforcement
Policy Enforcement
Ensure every agent follows organizational rules, constraints, and compliance requirements.
Ensure every agent follows organizational rules, constraints, and compliance requirements.
Team Alignment
Team Alignment
Keep operations, support, and management aligned with real-time visibility into agent actions and outcomes.
Keep operations, support, and management aligned with real-time visibility into agent actions and outcomes.
Geo-Based Analytics
Geo-Based Analytics
See where conversations originate and identify regional patterns across the country.
See where conversations originate and identify regional patterns across the country.
Interaction Tagging
Interaction Tagging
Automatically tag conversations by intent, sentiment, and outcome for fast filtering and analysis.
Automatically tag conversations by intent, sentiment, and outcome for fast filtering and analysis.
Other Interesting Features
Failure Detection
Advanced Analytics
Real-time Collaboration
Task Management
Security Measures
Document Sharing
Client Communication
Agile Workflow
Unique Features
Unleash Verbal’s
Unique Potential for you
Discover Verbal’s powerful and unique tools that set it apart, offering unmatched efficiency, customization, and collaboration.
Agent Configuration
Design and Control Every Agent
Configure each AI agent’s identity, behavior, language, and decision logic - all in one place. Define how agents speak, react, interrupt, escalate, and operate across real customer conversations, with full control and accountability.
Conversation Flow Management
Orchestrate Conversations in Real Time and Real-Time Tracking
Build, visualize, and adjust conversation flows that determine how calls are routed, handled, and resolved. Control decision paths, escalation rules, and outcomes dynamically - without breaking live operations.
Human Handoffs & Escalations
Seamless Transitions to Human Teams
Define exactly when and how AI agents hand conversations off to humans. Every escalation includes full context, transcripts, intent, and history - so teams step in informed, not blind
Agent Configuration
Design and Control Every Agent
Configure each AI agent’s identity, behavior, language, and decision logic - all in one place. Define how agents speak, react, interrupt, escalate, and operate across real customer conversations, with full control and accountability.
Conversation Flow Management
Orchestrate Conversations in Real Time and Real-Time Tracking
Build, visualize, and adjust conversation flows that determine how calls are routed, handled, and resolved. Control decision paths, escalation rules, and outcomes dynamically - without breaking live operations.
Human Handoffs & Escalations
Seamless Transitions to Human Teams
Define exactly when and how AI agents hand conversations off to humans. Every escalation includes full context, transcripts, intent, and history - so teams step in informed, not blind
Meetings and Collaboration
Seamless Collaboration for Effective Meetings
Easily schedule and manage meetings, collaborate in real-time, and keep everyone aligned for successful team interactions and faster decision-making.
Meetings and Collaboration
Seamless Collaboration for Effective Meetings
Easily schedule and manage meetings, collaborate in real-time, and keep everyone aligned for successful team interactions and faster decision-making.
Events and Document Sharing
Organize Events and Share Documents
Effortlessly manage events, share important documents, and collaborate with your team to ensure everything is in one place and easily accessible.
Events and Document Sharing
Organize Events and Share Documents
Effortlessly manage events, share important documents, and collaborate with your team to ensure everything is in one place and easily accessible.
Planning and Tracking
Efficient Planning and Real-Time Tracking
Plan tasks, set priorities, and track progress with ease to ensure projects stay on track and deadlines are met with minimal effort.
Planning and Tracking
Efficient Planning and Real-Time Tracking
Plan tasks, set priorities, and track progress with ease to ensure projects stay on track and deadlines are met with minimal effort.
About Us
The Journey
Behind Verbal
The Journey
Behind Verbal
The Journey
Behind Verbal
Verbal was founded by two partners who grew up together, took different paths, and reconnected years later while studying at Reichman University. Coming from different directions but sharing the same curiosity, we quickly realized something was broken:
organizations were still handling their most critical conversations with outdated, manual systems.
That realization turned into a shared mission. We set out to build a new generation of AI agents - not as tools, but as accountable operational components that help organizations move faster, smarter, and with confidence.
Verbal was founded by two partners who grew up together, took different paths, and reconnected years later while studying at Reichman University. Coming from different directions but sharing the same curiosity, we quickly realized something was broken:
organizations were still handling their most critical conversations with outdated, manual systems.
That realization turned into a shared mission. We set out to build a new generation of AI agents - not as tools, but as accountable operational components that help organizations move faster, smarter, and with confidence.
Verbal was founded by two partners who grew up together, took different paths, and reconnected years later while studying at Reichman University. Coming from different directions but sharing the same curiosity, we quickly realized something was broken:
organizations were still handling their most critical conversations with outdated, manual systems.
That realization turned into a shared mission. We set out to build a new generation of AI agents - not as tools, but as accountable operational components that help organizations move faster, smarter, and with confidence.
Contact
We’d Love to Hear
From You
We’d Love to Hear
From You
We’d Love to Hear
From You
Contact us for inquiries, support, or feedback. We're here to assist you every step of the way.
Contact us for inquiries, support, or feedback. We're here to assist you every step of the way.
Contact us for inquiries, support, or feedback. We're here to assist you every step of the way.